Frequently Asked Questions

Go to www.naacc.com and click on Order Appraisals and the Log-In screen will appear. If you have an existing account, use Option #1. If you want to create an account, use Option #2

Go to www.naacc.com, and click on Order Appraisals and the Log-In screen will appear. If you have an existing account, use Option #1. If you want to create an account, use Option #2. Once you are in the system, click on “New Web Order.” This will take you to the section where you can fill out the details and information on the property to be appraised, as well as enter your credit card information for payment

We accept Visa, MasterCard, Discover, and American Express. Please Note: All files must be paid by credit card before the order will be assigned

The credit card will be charged before the order is assigned to the appraiser. If the credit card declines we will notify you right away. We do require payment before we can begin the process

No, Unfortunately, due to Appraiser Independence Requirements you cannot choose or recommend an appraiser. However, we are always looking for new appraisers, so please feel free to have any appraisers you know apply for eligibility on our Appraiser Sign-up Form

On the first tab, My Orders, there is a drop down that defaults to Open Orders. Below that should be a list of all of your open orders. If the order has already been completed and you need to review it, click on the down arrow to select the Completed status. This will allow you to see all of your completed orders. You can also search for cancelled orders and deleted orders.

If the appraisal is not completed, we can usually change the appraisal type. You will want to contact our office immediately to check the status of your file. If the report is not complete and we can change the appraisal type, you will be charged or refunded the difference. If the report is complete or almost complete, you will need to order an upgrade or a different appraisal type.

You will need to log into your account and the completed appraisal will be located in the upper right hand corner with your Compliance Certificate. The Invoice and any other additional documents related to the file will be located at the bottom of the page

When you log into your account you will find the invoice located at the lower left hand corner of the page.

You will need to log into your account, open up the order in need of revision, click on the revision button, and note what the problems are in the text box. This will be entered into the system and an email will be sent to us.

You will need to log into the website and place an order for a Final Inspection (1004D). Please make sure you have confirmed that everything called out in the original report has been completed before placing the order.

You will need to order an FHA upgrade. Before we can proceed with the FHA upgrade, or any FHA appraisal, we do have to have the case number because the effective date (inspection date) of the appraisal must be on or after the date the case number was pulled.

You can place a rebuttal by completing our Appraisal Rebuttal Form. Please include the information you feel is incorrect and any additional sales you would like reviewed. This information will be reviewed in our office and if we feel it is relevant we will send it on to the appraisers. A rebuttal typically takes 48-72 hours

Click on the link “Forgot your login” right below Option 1 on the Log In screen. If that still does not help, contact North Atlantic Appraisal Company. Tech Support directly at 508-559-0444